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STORE POLICY

FALA RETURN & EXCHANGE POLICY

We want you to love your Fala purchase. If you are not fully satisfied and would like to make a return, please let us know within 7 days of receiving your order. Email us at info@playwithfala.com and state your reason for return (your feedback helps us serve you better in the future), and we will email you a prepaid shipping label. A shipping and processing fee of $25 will be deducted from your refund. 

If we made a mistake (wrong item, size, or color) or if your item is damaged, we will offer you an exchange, with free shipping, or a full refund if the item is no longer available. We must receive the return before we can offer you any exchange or refund. 

Returns must be unworn, unwashed, unaltered, with original tags intact and in salable condition, and received by Fala within 10 days of notice of your intent to return. We cannot take responsibility for packages lost or damaged in shipping. We will processed the refund (if applicable) within 3 business days of receiving returned merchandise.

All Discounted Items are Final Sales, No Return & Exchange is allowed. 

 

REPRESENTATION & AVAILABILITY OF DESIGNS

Fala makes every effort to accurately represent the items for sale on our website. Colors vary on different monitors so don't hesitate to ask us any questions before you place your order. Fala cannot guarantee the accuracy of your monitor’s representation of color, texture, or detail.

Our inventory may change at any time. If you have placed an order on our website, and the item is unavailable, we will contact you as soon as possible. If you do not see your size or color preference for a particular item, or if you need help locating a particular style, please email us with your request at info@playwithfala.com. We are always happy to hear from you. Thank you in advance for choosing Fala

 

PRIVACY POLICY

We respect your right to privacy. Fala will NEVER rent, share or sell your personal information with anyone. We may use your contact information to contact you about new products, features or special promotions. If you wish not to receive such communications, you may choose un-subscribe in our newsletter emails.

 

USER CONDITIONS OF USE

All trademarks, service marks, trade names and photography are the property of Fala. No use of these may be made without the prior written consent of Fala except to identify the products or services of Fala

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